PWR-net Outage:

Kirksville Gateway.  Our technicians are working to restore service.

P.O. Box 166  | 1355 State Hwy 128  |  Shelbyville, Illinois 62565 | CONTACT: 217-774-2323 | TOLL FREE: 1-877-994-2323

Troubleshooting

Troubleshooting is the process of identifying and resolving issues with devices, services, or systems. It involves diagnosing problems, testing solutions, and restoring functionality. Whether it's checking connections, restarting equipment, or reviewing settings, effective troubleshooting helps quickly resolve common issues and minimize downtime

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Equipment on tower

Quick Troubleshooting Tips

Before you begin troubleshooting, make sure there is nothing blocking the path between your CPE outside and the tower site from which you receive your PWR-net signal.

Unplug Your Router

Unplug router from electrical outlet for 30 seconds and plug back in.

Restart Device

Restart your computer, TV, or other device in use.

Unplug Power Injector

Unplug the CPE power injector from electrical outlet for 30 seconds and plug back in.

*Try reconnecting to the internet after completing each tip (can take up to 15 minutes for the Internet to reconfigure and come back up).

If problems continue, please contact us Monday-Friday from 7:00AM to 4:00PM by calling 1-217-774-2323, toll free 1-877-994-2323, or emailing us at troubleshooting@pwr-net.coop

Outside of business hours, Shelby Electric Cooperative’s call center will be available to take your calls, take detailed information, and pass it on to our customer service representatives (CSRs). One of our CSRs will receive a report and contact you during the next business day.  

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